Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you may return the product within 14 days of receiving it. To begin the return process, you must notify your product expert within the 14 day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise is not eligible for return or exchange unless it is damaged or defective.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 7% sales tax.
Price Guarantee
We guarantee the lowest price on every item in our store. If you find the same item advertised at a lower price, we will match the competitor's price.*
Mattress Exchange Policy: To help you get a great night's sleep, we offer a one-time mattress exchange within 100 nights of your delivery. There is a $99 processing fee for this service. If you select a more expensive mattress, the difference must be paid before the exchange occurs. There is a $39 fee to exchange a boxspring. There are no exchanges on clearance, demo model, or "as-is" mattresses. We do not offer refunds for mattress purchases. On all mattresses, the manufacturer's law label must remain intact and sewn into its original position to qualify for an exchange.
Furniture Exchange Policy: Custom furniture pieces are final sale. There are no returns or exchanges on custom furniture after it has been ordered. Non-custom furniture items may be exchanged within 7 days of delivery. There is a 20% processing fee for any furniture exchange. Furniture exchanges that require a delivery or pickup will be charged a $99 delivery fee.
Delivery Policies
Costs for these services will be determined at the time of purchase or shipment.
Delivery & Installation service is available for one low, flat delivery fee of $99.
Our flat rate delivery service is available in the following cities: San Francisco, South San Francisco, San Bruno, Daly City, Brisbane, Millbrae, Pacifica, Burlingame, Hillsborough, San Mateo, Half Moon Bay, Foster City, Redwood City, Belmont, Dublin, San Ramon, Pleasanton, Castro Valley, Hayward and San Leandro, Livermore, Concord, Walnut Creek and more. We will deliver anywhere in Northern California or Nevada, mileage charges apply.
Our Delivery & Installation service includes setup in the room of your choice (includes up to 2 flights of stairs), removal of packaging materials, and disposal of one mattress set.
Delivery staff are not allowed to move any existing furniture in your home. Our delivery staff are not allowed to remove any existing furniture from your home.
*Items must be new, from an authorized dealer, in line, same model, same vendor, in local trade area. See salesperson for details.
Warranties
All warranties are factory warranties. Bedroom Express will advocate on your behalf to remedy any items that require assistance.
Extended Warranties
Please ask your salesperson if there is an extended warranty available on your purchase. You may purchase an extended warranty anytime between the original purchase and the date of delivery.