About Us

COMPANY POLICIES



Price Guarantee

We guarantee the lowest price on every item in our store. If you find the same item advertsied at a lower price, we will match the competitor's price. *


Mattress Exchange Policy

To help you get a great night's sleep, we offer a one-time mattress exchange within 100 nights of your delivery. There is a $99 processing fee for this service. If you select a more expensive mattress, the difference must be paid before the exchange occurs. There is a $39 fee to exchange a boxspring. There are no exchanges on clearance, demo model, or "as-is" mattresses. We do not offer refunds for mattress purchases. On all mattresses, the manufacturer's law label must remain intact and sewn into its original position to qualify for an exchange.


Furniture Exchange Policy

Custom furniture pieces are final sale. There are no returns or exchanges on custom furniture after it has been ordered. Non-custom furniture items may be exchanged within 7 days of delivery. There is a 20% processing fee for any furniture exchange. Furniture exchanges that require a delivery or pickup will be charged a $99 delivery fee.


Delivery Policies

Delivery & Installation service is available for one low, flat delivery fee of $99

Our flat rate delivery service is available in the following cities:

San Francisco, South San Francisco, San Bruno, Daly City, Brisbane, Millbrae, Pacifica, Burlingame, Hillsborough, San Mateo, Half Moon Bay, Foster City, Redwood City, Belmont, Dublin, San Ramon, Pleasanton, Castro Valley, Hayward and San Leandro, Livermore, Concord, Walnut Creek and more. We will deliver anywhere in Northern California or Nevada, mileage charges apply.

Our Delivery & Installation service includes setup in the room of your choice (includes up to 2 flights of stairs), removal of packaging materials, and disposal of one mattress set.

Delivery staff are not allowed to move any existing furniture in your home. Our delivery staff are not allowed to remove any existing furniture from your home.

*Items must be new, from an authorized dealer, in line, same model, same vendor, in local trade area. See salesperson for details.


Warranties

All warranties are factory warranties. Bedroom Express will advocate on your behalf to remedy any items that require assistance.


Extended Warranties

Please ask your salesperson if there is an extended warranty available on your purchase. You may purchase an extended warranty anytime between the original purchase and the date of delivery.